Free Shipping on all orders $150+
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      Is shipping free?

      There is free shipping on orders of $75 or more!

      How much is shipping and when can I expect my order?

      • $12 standard shipping by USPS, UPS or FEDX • Please allow 8-10 business days for standard shipping

      Do you offer pickup?

      Curbside and in-store pickup is available 7 days a week during regular business hours.

      How do I use my JM gift card or in store credit?

      Currently, Jacque Michelle gift cards and in-store credit are only redeemable in-store. Please call the store if you have any questions. 303-786-7628.

      How do I purchase a JM gift card?

      You may purchase a gift card in-store or online, but it can only be redeemed in-store.

      To purchase a gift card online please

      What is your return policy?

      All returns must be accompanied by the original receipt or a gift receipt and must be returned within 10 days of the purchase to receive in-store credit. We do not give cash or credit card refunds. Tags must be on clothing and accessories and must be in new, clean & un-worn condition. All Sale and Seasonal products are final sales, with No Returns.

      For online returns, please email us at

      How do I check the staus to my order after placing it?

      You will receive an email confirmation and order status updates via the email you used during checkout.

      If you don't see an email: 1. Please check your junk or spam inbox first. 2. Still don't see it... call us at 303-786-7628.

      How can I cancel or make changes to my order after placing it?

      You may cancel your order at any time before it is processed and shipped.

      Once the order is shipped, you will receive an email confirmation that contains your tracking information. After that, our return & exchange policy will apply.

      How do I find out if a sale is coming anytime soon?

      You can subscribe to our once-a-week newsletter to be the first to know and receive exclusive access to future sales.

      Or follow us on Instagram and Facebook

      Another Question?